Part 1: Before Signing up
1.Is it necessary to sign up with FamiKeep before starting to use FamiKeep products?
Yes, It is necessary for every user to create a FamiKeep account. so you have access to visit the web dashboard of FamiKeep.
2.Why do I not receive a verification code in my email box?
Generally, you'll receive a verification code within a few minutes. If you can't, Please make sure the email you enter is correct and check your junk box. If you still don't receive a verification code, it might be due to an internet problem or system glitches. Please contact us at support#famikeep.com (replace # with @).
Part 2: After Signing up
1.What should I do if I want to spy WhatsApp in another device?
One license is used to monitor an Android device. If you want to spy WhatsApp in another device, you need to purchase another license.
2.What should I do if I forget the account password?
If you forget the password, click ‘Forget your password' on the sign-in page. Enter your registered email and click the "Send Code" button. You'll receive one verification code in your email box. Please enter the verification code and a new password on the retrieve password page. And click the "Reset Password" button. Now you can sign in with a new password.
3.What should I do if I want to delete my FamiKeep account?
Sorry, it is not available for you to delete your FamiKeep account now.
4.Is it possible for me to change my login email?
Sorry, you can’t. The login email offers you access to visit the web dashboard of FamiKeep.
5.Can I still log in FamiKeep if my license expires?
Yes, you can. You just can't use the product as your license expires.